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Shipping and Returns.

Shipping Policy

At Smart Scholar, we're committed to delivering your orders swiftly and efficiently. We offer nationwide shipping services to bring our high-quality schoolwear, sportswear, corporatewear, stationery and nurseswear products right to your doorstep. Shipping fees may vary depending on the city you're located in, ensuring fair and accurate pricing for all our valued customers.

Shipping Rates

 

Shipping fees are calculated based on the destination city and the weight of your order. During the checkout process, the applicable shipping fee will be displayed for your review before you finalize your purchase.

Delivery Time

 

We understand the importance of timely delivery. Once your order is confirmed, we strive to process and dispatch it within 3-5 business days. Delivery times may vary based on your location. Please allow for additional time during peak seasons or holidays.

Order Tracking

 

For your convenience, we provide order tracking services. Once your order is shipped, you will receive a tracking number via email or whatsapp. You can use this tracking number to monitor the progress of your delivery.

Delivery Partners

 

We collaborate with reputable courier services to ensure safe and reliable delivery of your orders. While we strive for on-time deliveries, any delays caused by unforeseen circumstances are beyond our control.

Undeliverable Packages

 

In case of incorrect addresses or other issues that prevent successful delivery, our customer support team will reach out to you promptly to resolve the matter and ensure your order reaches you as soon as possible.

Change of Shipping Address

 

If you need to change your shipping address after placing an order, please contact our customer support team immediately. We'll do our best to accommodate your request if the order hasn't been shipped yet.

Note:

 

At this time, we primarily offer shipping within South Africa. For any special shipping requests, international orders or further inquiries, please reach out to our customer support.

Smart Scholar values your satisfaction and aims to provide a seamless shopping experience, from browsing our selection to receiving your products at your preferred location. Should you have any questions or require assistance, please don't hesitate to contact our dedicated customer support team.

Return Policy

To exchange, return an item or sample: An item or sample must be returned within 5 days of purchase in its original condition as purchased. Alterations, glitter, powder, lotion, pet hair, food or grease stains and foul odours may strictly not be returned or refunded! Items must include the swing ticket attached accompanied by the purchase invoice or cash sale slip. We do not offer exchanges or refunds on swimwear and underwear items due to hygiene and health reasons.

 

If you encounter any issues with your purchase, please feel free to contact us and we'll be happy to assist you.

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